At Clyrencia, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help with our return and refund policy.
1. Returns
1.1 You have 15 days to return an item from the date you received it.
1.2 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3 Returns will not be accepted if the product is used or damaged.
2. Exchanges
2.1 We offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item, please contact us at “support@clyrencia.uk” with details of the issue.
3. Refunds
3.1 Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
3.2 If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 working days, depending on your card issuer’s policies.
4. Shipping
4.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4.2 If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
If you have any questions on how to return your item to us, please contact us at:
Clyrencia Email: support@clyrencia.uk
Need help?
Contact us at “support@clyrencia.uk” or “clyrencia@gmail.com” for questions related to refunds and returns.
